Our Information and Advocacy team offers free and confidential information and advice to international protection applicants and refugees on a variety of topics, including:
The International Protection Process
Direct Provision
Family Reunification
If you have a query, please call our General Helpline: 01 7645854. It is open Thursdays, between 10am - 1pm and 2pm - 4pm.
Alternatively, you can email [email protected] and we will respond to your query as soon as possible. If you wish to speak to a caseworker in-person, appointments can be organised for Mondays, Tuesdays and Thursdays. Please be aware, our office is closed to the public on Wednesdays and Fridays. If you have an urgent query on those days, please call our Reception on 01 764 5062.
Download 2023 Impact Report
Our Information and Advocacy Service work is supported by:
The Irish Refugee Council, in partnership with New Horizon Refugee Support, is offering its services to International Protection Applicants and Refugees residing in Athlone and surrounding areas. Read more
If you are an International Protection Applicant who applied for asylum on or after December 3rd 2023, please read for useful information and advice Read more